Our responsibility to you does not end with the purchase.
At GWM, we strive to make every ride safe, comfortable, and hassle-free. That's why we created a warranty program as an expression of our customer care and high standards.
Warranty terms by model
The warranty applies based on whichever comes first (mileage or time period).
The warranty applies to the main components of new models.
The warranty applies to the main units on the same principle.
What does the guarantee provide?
Brand GWM (Great Wall Motors) Guarantees to repair or replace, free of charge, any component that proves defective due to material quality or manufacturing process - in accordance with the terms and conditions of the warranty.
In the event of a defect or malfunction, GWM will ensure that the necessary repairs are carried out free of charge by an authorized dealer until the problem is fully corrected.
Scheduled service and consumable parts
The vehicle owner is obliged to comply with the scheduled service conditions specified by the manufacturer. Any service of the vehicle should be carried out only at an authorized GWM service center.
Important: Maintenance work performed at an unauthorized service center automatically voids the vehicle's warranty.
Wear parts that are an individual need and are replaced by the user depending on mileage or degree of wear are not covered by the warranty:
What is not covered by warranty service?
The following is a non-exhaustive list; the manufacturer also considers similar circumstances as damage caused outside of production.
01Injuries caused by improper operation
- Overload
- Incorrect or improper use
02Scheduled maintenance work
- The warranty does not cover wearing parts.
03Natural wear and tear
- Natural wear and tear of rubber parts
- Wear and tear of interior cabin materials
- Minor noise and vibration, if it does not affect the operation of the vehicle
04Injuries caused by external factors
- Car accident, theft, fire, flooding, natural disasters
- Poor quality or unsuitable fuel and fluids · Non-original parts
- Unofficial accessories, devices, or in-service repairs
05Other cases
- The warranty does not apply if a change in the factory mileage is detected.
- Paint damage from sand, gravel or road impact
User responsibility
To ensure reliable operation and maintain active warranty status, it is necessary to adhere to the following rules:
Use the vehicle according to the manufacturer's instructions.
Contact the official service center immediately upon discovering a malfunction.
Conduct scheduled maintenance within the established deadlines and in accordance with mileage
Do not make unauthorized modifications or structural changes.
Use only fuels, oils and fluids recommended by the manufacturer.
Do not use the vehicle in a way that could cause damage (overloading, sports use, etc.)
Always request and keep documentation confirming maintenance services
Follow the maintenance and operation rules according to the user manual.
